Legal
Refund Policy
We want you to buy with confidence. If a course is not the right fit, you can request a refund within the window below.
1. Refund window
You may request a refund within 30 days of purchase for any individual course or bundle. Team and agency licenses follow the same 30-day window unless the applicable license states otherwise.
2. How to request a refund
Email [email protected] from the address used to purchase, with your order reference and the course name. We aim to respond within two business days.
3. Eligibility
- The request is made within the refund window.
- The purchase was made directly through BuildSellSecure or an authorized checkout.
- You have not previously received a refund for the same product.
4. When a refund may be declined
- Requests made after the refund window.
- Evidence of redistribution, resale, public sharing, or license abuse of course materials.
- Purchases made through a third-party marketplace, which are governed by that marketplace's refund policy.
5. Bundles and licenses
If you purchased a bundle, a refund covers the bundle price as a whole. If you purchased a team or agency license, contact us to discuss seat-based refunds and licensing changes.
6. Processing time
Approved refunds are issued to the original payment method. Depending on your provider, funds may take 5–10 business days to appear.
7. Chargebacks
Please contact us before initiating a chargeback so we can resolve the issue directly. Chargebacks initiated without contacting us may result in loss of access while the dispute is reviewed.
8. Marketplace purchases
If you bought a course through a marketplace such as Udemy, refunds are handled under that platform's policy. We can help you find the correct process.
9. Contact
BuildSellSecure (operated by Novexis)
Email: [email protected]
Phone: 800-414-1059